Liderazgo Training

The Liderazgo Difference

As innovators in corporate training and organisational effectiveness we provide leading edge solutions and skill sets for creating lasting, sustainable behaviour change.

Voice of the Customer – V.O.C

We believe that every interaction is an opportunity for feedback and we are focused on growing with our customers and becoming their training provider of choice. In order to achieve this, detailed confidential delegate feedback is provided after each training session. This feedback is regularly reviewed ensuring our people are constantly reminded that world class customer service, diligence and successful delivery is paramount.

Voice of the Customer - An opportunity for Continuous Improvement (KAIZEN)

This feedback allows us and our clients to be informed on how we are doing. Our clients will therefore not only be informed but also understand the impact the training has had on the learners. This feedback allows us to ensure we deliver the best in class quality and delivery of service.

Our Culture

Continuous improvement means that we are constantly striving for perfection in all that we do, the way we interact with our clients, our learners and everyone we engage with.

"We keep you the customer at the heart of everything we do"

Community of Practice (C.O.P) post course support

We at Liderazgo are passionate about Communities of Practice, as they allow newly acquired knowledge to be transferred and applied successfully back in the workplace.

Through C.O.P;

• People share knowledge and experiences in a collective, safe environment i.e.”Has anyone dealt with a customer in this situation?”
• They discuss new initiatives i.e. “What do you think of....... ?”
• C.O.P aids the transfer of skills back into the workplace.

"If you do what you always did, you will get what you always got"

Post Course Report

Liderazgo will for all training interventions compile a group post course report covering the facilitator’s observations and feedback. The report will include how the learner received the training, motivation and team dynamics. Recommendations will be made which could assist the organisation and learners achieve their goals following the training course, assisting with positive and sustainable change back in the workplace.

Training Approach

Our courses have been developed by highly skilled and highly regarded professionals with both South African and International experience, all our learning interventions are built around leading edge methodologies aimed at translating skills and knowledge into deliverables within the workplace. This is achieved through the application of a highly interactive learning process, comprising of theoretical components, role-playing, group discussions and practical exercises.

We create a safe learning environment, one where learners can get the best out of the sessions.

Learners are kept focused and knowledge gained is continually reinforced, ensuring our methodologies are fully understood, for example:

• Externalising past experiences and using these positively moving forward
• Self mastery
• Visualisation exercises
• Exploring value based system

Our training sessions are interactive with –

• Role plays
• Break away sessions – knowledge sharing
• Case studies
• Discussion and group feedback
• Business exercises

The above all plays an integral part of the learning process, we also introduce a flavour of LEAN and explore Team Dynamics using Karl Jung insight profiling.

"Pure types do not exist, no-one has one preference and nothing else,we are all one amalgam" ~ Jung

To find out more, please contact us today.