Business Skills

Workplace Diversity & Conflict Management

1 Day | Workplace Diversity | Change & Conflict

This one-day programme develops awareness of diversity in the workplace and provides practical approaches for working constructively with differences, change, disagreement and conflict. It encourages openness, self-awareness and more effective interaction between people and teams.

Course Duration1 Day
FocusDiversity
DevelopmentChange Awareness
SkillsConflict Management

Course Context

The existing Liderazgo programme references outcomes associated with US 252043 - Manage a Diverse Workforce to Add Value and US 115407 - Apply the Principles of Change Management in the Workplace.

Programme Focus

Diversity awareness, cultural differences, stereotyping, workplace change, emotional awareness, disagreements and practical conflict-management techniques.

Course Overview

The programme helps participants understand the concept of workplace diversity and the value of managing differences constructively. It encourages employees and employers to respond to diversity issues with openness and to recognise how attitudes, behaviour and workplace change can affect relationships and team performance.

Programme Aims

Diversity Awareness

  • Develop basic knowledge of cultural and other workplace differences
  • Understand why differences exist
  • Recognise the value of diversity within a team or unit

Stereotypes & Attitudes

  • Understand the meaning of stereotyping
  • Recognise workplace stereotypes
  • Understand how personal attitudes and actions can affect others

Workplace Change

  • Understand the role of change in the workplace
  • Recognise common workplace changes
  • Support engagement during change
  • Understand the difference between commitment and compliance

Conflict Awareness

  • Identify common sources of conflict
  • Recognise disagreements arising from diversity
  • Understand how negative emotions influence conflict

Learning Outcomes

Understanding Diversity

  • Demonstrate an understanding of cultural and other differences in the workplace
  • Identify examples of workplace differences
  • Understand the reality and value of diversity in a team or unit

Managing Similarities & Differences

  • Work with team members while recognising similarities and differences
  • Encourage constructive interaction across diverse viewpoints

Leading Through Change

  • Recognise the role of change in the workplace
  • Understand the importance of leading change
  • Walk the talk and make personal commitments

Managing Conflict

  • Describe the main sources of conflict
  • Apply appropriate conflict-management techniques
  • Understand interpersonal conflict management
  • Develop practical strategies for inter-group conflict
  • Understand the steps required to resolve conflict

Training Aids

  • Slide show presentation

Completion

A certificate is provided on completion of the course.

Enquire About Workplace Diversity Training

Contact Liderazgo Skills Development for course availability, onsite training options and current pricing.

Contact Us

Training Courses

Click here to see our public courses. Training courses include First Aid Level 1, Health and Safety, Fire Fighting, and Incident and Accident Investigation.

Liderazgo has adopted a Blended Learning Approach.