Minute Taking And Business Report Writing

Liderazgo Training

This course is accredited with Service SETA and is aligned to Unit Standard 14359. NQF level 2, 5 Credits.
Duration: 1 day course

Course Overview

Knowing how to take meeting minutes accurately and communicate them quickly is an invaluable business communication skill. Many hours are lost trying to remember who agreed to do what when badly written or worse, non-existent, meeting minutes are taken. Without training, minutes may be too scanty or too comprehensive, unclear and disjointed, or fall short of accurately reporting the meeting and the actions to be taken. Learn how to take meeting minutes effectively, in this course. Along with how to take meeting minutes we look at the role Business Etiquette plays in meetings and minute taking. Attention to etiquette is a sign of professionalism and respect for others and it can make positive first impressions while building trust among colleagues. When business colleagues and partners adhere to a well understood code of etiquette it can be easier for diverse individuals to work together focusing their energies on the task at hand rather than trying to understand cultural eccentricities.

Learning Outcomes

• Importance of branding, customer care, employee engagement, team synergy and what they can do for you.
• Understanding body language. Why take minutes?
• Different types of meetings
• Preparing for the meeting
• How to prepare an agenda
• Steps for taking the minutes.
• How to write up, distribute, file and store the minutes
• Email etiquette and the written letter
• Etiquette on the telephone, personal calls, cell phones and confidentiality
• Chairing and participating in business meetings