Introduction To Lean Six Sigma

Liderazgo Training

This is a specialised Liderazgo training programme and one of our signature training interventions.
Duration: 1 or 2 day course as required by the client

Introduction to Lean?

Lean is a proven methodology for taking a customer focused approach to the identification and elimination of waste, defects, variation and operational risk in processes. In this section we give an overview and insight to Non Value Adding Activity. “Research has shown that typically only about 5% of the time taken to process something consists of value adding activity, which is the work that customer cares about.” In our session we have a team exercise where we conduct a ‘Waste Walk’ where we identify in each delegates own work environment Value Add, Non Value Add, duplicate activities etc……. We also look at the effects on interdepartmental relationships.

The Benefits

• Rapid Waste elimination
• Opens people eyes to improvement opportunities (Kaizan)
• Improves people engagement by involving people in the improvement process
• Identifies problems that matter to the people closest to the process
• Keeps the customer at the heart of all that you do
• Makes for more efficient and effective workplace
• Places the customer at the Heart of everything you do

Lean – Key Benefits – Why Do It?

Elimination of Waste

One of the major objectives of Lean Enterprise is without doubt the elimination of Waste. All processes consist of a series of activities. Each activity can be classified as either ‘Value Add’(bringing the product or service closer to what the customer wants) or ‘Non Value Added’ (costing time and money but adding no value in the eyes of the customer). By focusing on the elimination of the source of waste, dramatic improvements in Efficiencyand Effectivenesscan be achieved.

Liderazgo can help your Business improve its Efficiency and Effectiveness by

• Increasing Customer Satisfaction
• Increasing Employee Engagement
• Increasing Efficiency through eliminating waste
• Radically reduce handling /cycle times
• Increase the profitability of your operation

Six Sigma

Six Sigma is an analytical approach to performance improvement and when used with lean management techniques is a powerful tool for business improvement. The basic methodology employed by Six Sigma is DMAIC (Define, Measure, Analyse, Improve & Control).

Achieving Six Sigma standard means reducing errors to 3.4 problems per million opportunities. Six Sigma uses root cause analysis techniques like the 5 why’s to get to the core of a problem and allows companies to eliminate the root cause, not just the symptoms.

The learning environment is one where learners get the best out of our sessions, knowledge is transferred to the learners using role plays, discussion activity and practical exercises. Creating a safe, fun environment where the learner can get the best out of the session.

• Business Improvement methodologies, History of Lean Six Sigma
• Lean Thinking and the 5 Principles of Lean
• Value Stream mapping and understanding Value vs. Non Value add activity
• Conducting a Waste Walk; The 8 process wastes
• Root cause analyses; 5-why’s, Fishbone diagrams (Ishikawa) analysis
• Visual management; Service Interval Control charts, design a “Huddle” board, Sider diagram
• 5’s – Workplace Organisation; Sort, Shine, Straighten, Systemise, Sustain
• Understanding the Voice of the Customer (VOC)
• Innovation; POINT framework, Spring Boarding, related Worlds
• Kaizan; plan and run a Kaizan event (philosophy of Continuous Improvement)
• Building and Leading through Change; 9 principles of change