Business Improvement

Introduction to Lean Six Sigma

1 Day | Lean Thinking | Six Sigma

This one-day Liderazgo signature programme introduces the core principles and practical tools of Lean Six Sigma. It helps participants identify waste, understand value from the customer's perspective, analyse process problems and explore practical methods for improving efficiency, effectiveness and customer satisfaction.

Course Duration1 Day
MethodologyLean
ImprovementSix Sigma
FormatInteractive

Programme Focus

Customer-focused process improvement through the identification and elimination of waste, defects, variation and operational risk.

Practical Learning

Learners use discussion, role play and practical exercises, including a workplace Waste Walk, to connect improvement tools to their own work environment.

Introduction to Lean

Lean is a customer-focused approach to identifying and eliminating waste, defects, variation and operational risk in processes. Participants explore the difference between value-adding and non-value-adding activity and consider how waste affects efficiency, effectiveness and interdepartmental relationships.

Lean Key Benefits

Waste Elimination

  • Identify non-value-adding activity
  • Reduce unnecessary handling and cycle time
  • Improve workplace efficiency and effectiveness

Customer Value

  • Keep the customer at the centre of improvement
  • Understand value from the customer's perspective
  • Increase customer satisfaction

People Engagement

  • Involve people closest to the process
  • Identify practical improvement opportunities
  • Increase employee engagement

Introduction to Six Sigma

Six Sigma is an analytical approach to performance improvement. Used together with Lean techniques, it provides a structured way to identify problems, understand root causes and improve process performance.

Participants are introduced to the DMAIC methodology: Define, Measure, Analyse, Improve and Control.

Course Topics

Lean Foundations

  • Business improvement methodologies
  • History of Lean Six Sigma
  • Lean Thinking and the five principles of Lean
  • Value versus non-value-added activity

Value Stream & Waste

  • Value stream mapping
  • Conducting a Waste Walk
  • The eight process wastes
  • Understanding value and waste in the workplace

Root Cause Analysis

  • 5 Whys
  • Fishbone / Ishikawa analysis
  • Identify root causes rather than symptoms

Visual Management & 5S

  • Visual management
  • Control and huddle boards
  • 5S workplace organisation
  • Sort, Shine, Straighten, Systemise and Sustain

Voice of the Customer & Innovation

  • Understand the Voice of the Customer (VOC)
  • Introduction to the POINT innovation framework
  • Spring-boarding and related-world techniques

Continuous Improvement

  • Build and lead through change
  • Understand the principles of continuous improvement
  • Plan and run a Kaizen improvement event

Enquire About Lean Six Sigma Training

Contact Liderazgo Skills Development for course dates, availability, onsite training options and pricing.

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