Business Skills

Effective Business Communication

US 12433 | NQF Level 5 | 8 Credits | 1 Day

Effective communication is central to professional relationships, teamwork and workplace performance. This interactive programme focuses on the language, listening skills, tone, body language and communication habits that help people communicate with greater clarity, confidence and influence.

Unit Standard Reference12433
NQF LevelLevel 5
Credits8
Course Duration1 Day

Unit Standard Alignment

The programme is aligned to Unit Standard 12433 - Use Communication Techniques Effectively, carrying 8 credits.

Programme Approach

Interactive learning is used to help participants practise new communication skills and transfer them back into the workplace.

Course Overview

People often give careful thought to written communication but far less attention to the words, tone and body language used in everyday conversation. This programme helps participants become more deliberate and effective communicators by understanding how messages are received and how communication habits can be improved.

Learning Outcomes

Communication Anchors

  • Listen first to understand
  • Use tone effectively
  • Understand the impact of body language
  • Choose words carefully and communicate clearly

Communication Styles

  • Understand personal communication preferences
  • Recognise the preferred communication styles of others
  • Visual communication
  • Auditory communication
  • Kinaesthetic communication

Business Communication & Etiquette

  • Understand the four levels of conversation
  • Observe and recognise body language
  • Apply professional telephone communication
  • Improve written and email communication

Influential Communication

  • Interrupt unhelpful communication patterns
  • Anchor new communication skills
  • Construct concise elevator pitches
  • Develop positive and influential interactions

Enquire About Business Communication Training

Contact Liderazgo Skills Development for course dates, availability, onsite training options and pricing.

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