Business Communication

Liderazgo Training

This course is accredited with the Services SETA and covers unit standard “12433” at NQF level 5 worth 8 credits.
Duration: 1 or 2 day course

Course Overview

When you have completed this course you will be able to define the key concept associated with Communication and Presentation skills and you will be able to;

• Identify the main obstacles to effective presentations
• Understand how to effectively develop your material
• Apply and understand a wide range of communication and presentation techniques.
• Understand the nature of the process behind being able to effectively present to an audience.

This course will focus on four key ideas

• The Presenter
• Preparation
• Presenting
• Visual Aids

Why should we challenge ourselves to be exceptional presenters?

The ability to present and sell your message, spread knowledge and engage your audience is at the core of all great leaders. It is one thing to have information or knowledge but the real reward comes when you can share that knowledge with others and see them flourish and grow because of it.

Learning Outcomes

Presentation Skills and the organisation

• An organisation which has poor capability for effective presentations can be damaged because of:
  • Poor corporate image.
  • Lack of professional presentations to customers can lead to loss of revenue.
• Presentations and Effective Communication are a core part of a business duties in today’s organisations
• For Internal Communications, presentations are an effective and valuable tool.
• Effective Communication i.e. Representational systems, how communication is made up, Tone, Language and Body Language (non - verbal communication)

Why Presentations?

• Presentations allow you to:
  • Interact with recipients of the information
  • Use a method that engages with the audiences representational systems
  • Gauge the audience reaction and get real time feedback
• Communication
  • Be principled in what you say
  • Positively assert yourself
  • Think of your audience
  • Create a deeper understanding
• Barriers to effective presentations
• Barriers can be listed as;
  • Complexity
  • Jargon
  • Visibility
  • Poor sound
  • Timing
  • Level of the audience
  • Poor quality of the presenters material and slide design
  • Lack of presentation and logistics
• Eliminating Barriers
  • Barriers can be replaced or eliminated thorough preparation
  • Guide the preparation by asking
    • Who is the presentation for?
    • Why is the message being communicated?
    • What exactly is the message being communicated?
    • Where will the presentation take place?
    • When will the presentation take place?
    • How will the presentation be delivered and who will be involved?
  • The Presenter
    • First impressions
    • Non verbal communication
    • Voice
    • Appearance
    • Gestures
    • Bad habits
  • Managing First Impressions
    • For a presenter, the first impressions an audience has is dependent on two main attributes;
    • Appearance
      • Grooming
      • Clothing
    • Behavior
      • Attitude
      • Communication style
      • Professionalism
    • Non Verbal Communication
      • Non verbal communication has a significant impact on the presenters ability to deliver an effective presentation
        • Tone of voice
        • Posture
        • Distance
        • Eye contact
        • Gestures
        • From the presenters perspective his/her body language must not be seen as contrary to the overall message.
    • Using the Voice
      • The voice carries messages that are not defined by the words used. This is called paralanguage
        • Vocal quality
        • Volume
        • Pitch
        • Rate of speech
        • Pauses

      Awaken your individual and organisational potential by contacting us today, we look forward to hearing from you soon!