Conflict Management
SP-210409 NQF Level 5 8 Credits 1 Day
This one-day Conflict Management course is accredited with the QCTO and is presented in the source document as SP-210409 at NQF Level 5 for 8 credits. It focuses on identifying sources and types of conflict, applying conflict management techniques, using emotional intelligence in conflict resolution and compiling a conflict resolution report.
Course Overview
Conflict is a disagreement or argument between individuals, groups or organisations, often arising from differences in values, beliefs, interests or goals. If left unresolved, it can affect relationships and disrupt workplace harmony.
Conflict management refers to the structured approach used to recognise, address and resolve disputes or disagreements in a constructive, respectful and effective manner.
Course Outline
- Outline the sources of conflict and how to identify them.
- Differentiate between the different types of conflict.
- Identify and apply the correct conflict management techniques.
- Analyse and identify the consequences of conflict.
- Use emotional intelligence in resolving conflict.
- Complete and implement conflict resolution.
- Compile a conflict resolution report.
Conflict Management - Key Benefits - Why Do It?
- Promotes healthy communication.
- Enhances problem-solving.
- Improves workplace dynamics.
- Supports productivity and goals.
- Encourages fairness and accountability.
Learning Outcomes
- Sources of conflict.
- Types of conflict.
- Strategies for conflict management.
- Techniques in conflict management.
- Conflict consequences analysis.
- Emotional intelligence in conflict resolution.
- Components of the conflict resolution report.
Awaken Your Individual and Organisational Potential
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