Home  |  About  |  Gallery  |  Liderazgo Training  |  Training Courses  |  FAQ  |  Voice of the Customer  |  Newsletter  |  Contact Us     
Liderazgo  

Training Courses

People Leadership and Management Training
Supervisor Training
Change Leadership
Business Communication
Introduction to Lean Six Sigma
Professional Business Etiquette
Innovation and Creative Thinking
Woman in Leadership programme
Minute Taking and Business Report Writing
Talent Development programme
Finance for Non-Financial Managers
Personal Finance Management programme
Computer Literacy programme
Stress Management
Time Management and Introduction to Lean
Business Coaching

Convey Dangerous Goods by Road
Handling of Dangerous Goods
Driver Fatigue Management
AARTO Training
First Aid
Fire Fighting
Health and Safety

Young Leaders – Leadership programme
High Performance coaching
Time Management
Team Building

Contact Us

Name: 
Surname: 
Email: 
Cell: 
Enquiry: 
Please type the code (letters/numbers) seen
in the image.
 
Change Image 
 
 
 
 

  Corporate, Personal Image and Business Etiquette

This course is accredited with Service SETA and is aligned to Unit Standard 14359. NQF level 2, 5 Credits.
Duration:2 day course

Course Overview
Etiquette encompasses the prescriptive elements of culture – the things people are expected to do and say, or to avoid doing and saying.

The significance of Business Etiquette is that it provides a framework within which business people can operate as they communicate and collaborate.

Attention to etiquette is a sign of professionalism and respect for others and it can make positive first impressions while building trust among colleagues. When business colleagues and partners adhere to a well understood code of etiquette it can be easier for diverse individuals to work together focusing their energies on the task at hand rather than trying to understand cultural eccentricities.

Liderazgo’s Business Etiquette programme encompasses a wide range of factors that come into play providing a commonly understood framework for social and workplace interaction.

Learning Outcomes
  • Importance of branding, customer care, employee engagement, team synergy and what they can do for you.
  • Value and benefits of a positive attitude.
  • Understanding and the importance of adopting a Company Code of Conduct
  • Importance of first impressions, networking and the 3C’s.
  • Minimising nervousness.
  • Value and impact of professional communication, remembering names, the meet and greet and 4 levels of conversation.
  • Email Etiquette and the Written Letter.
  • Business Ethics.
  • Greeting guests in the reception area and dealing with unexpected guests
  • Etiquette on the telephone, personal calls, cell phones and confidentiality.
  • Understanding business dining style, dining in and eating out.
  • Chairing and participating in business meetings.
  • Marketing yourself through body language.
Awaken your individual and organisational potential by contacting us today - we look forward to hearing from you!
www.maximonline.co.za